Ellen Silverstein Associates



When people move into managerial positions, new skills are required. Employees move into management because they have been productive and motivated. Often, little attention is paid to then developing their leadership skills, which are critical for leading a successful team. New managers can be apprehensive and unclear about their role and responsibilities. This interactive workshop focuses on specific tools and techniques that managers require to maximize success.

Topics to be Covered:

The Role of the Manager
Managing former peers
Communication Skills and Effective Feedback Techniques
Conflict Resolution
Setting Goals
The Art of Delegation
Motivating Your Team
Basics of Performance Management and Coaching

Leadership Training for Experienced Managers:

This Course is designed to enhance leadership capabilities. It is highly interactive, including self scoring questionnaires, video, action planning and role plays.

Topics to be Covered:

What is Positive Leadership
Understanding and Flexing Your Managerial Style
Dealing with Challenging Employees
Building and Maintaining an Effective Work Team
Coaching : Tools, Techniques and Rehearsal
The Art of Performance Management

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